Performance Measurement Guide

Results-Based Accountability

WHAT IS RESULTS-BASED ACCOUNTABILITY?

Results-Based Accountability (RBA) is a framework used by communities to improve quality of life and by organizations to improve program performance. Developed by Clear Impact, RBA has:

  • 2 levels of accountability
    • Population
    • Program
  • 3 kinds of performance measures
    • How much?
    • How well?
    • Is anyone better off?
  • 5 Questions to Turn the Curve
    • Baseline, Story Behind the Curve, Partners, What Works, Action Plan

The County is using RBA primarily for the performance measurement framework based on several strengths, including:

  • General ease of use
  • Focus on action
  • Ability to incorporate narrative
  • Origins in the government sector
  • Current use in Human Services and Probation