All County Objectives

# 44

Customer Experience

Progress impacted by COVID-19. Budget constraints created by the economic impact of the pandemic may result in further objective delays or discontinuing work. Departments will complete this analysis for the December 2020 update.
By June 2021 June 2020, Information Services will seek to increase customer departments' satisfaction by 10% with service delivery based on survey results.

Key Steps

1 2 3 4
Create two types of customer satisfaction surveys that measure our satisfaction with our service. Create system generated email upon ticket resolution that asks one question and a multi-question survey to our customers.    
Plan Reference: Collaborating Depts:
6.A.ii ALL 10% Increased Satisfaction 44% (5%)

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