All County Objectives

In Progress
# 44

Customer Experience

By June 2020, Information Services will increase customer departments' satisfaction by 10% with service delivery based on survey results.

Key Steps

1 2 3 4
Create two types of customer satisfaction surveys that measure our satisfaction with our service. Create system generated email upon ticket resolution that asks one question and a multi-question survey to our customers.    
Plan Reference: Collaborating Depts:
Target:
Progress:
6.A.ii ALL 10% Increased Satisfaction 30%