All County Objectives

COVID Impacted
# 59

Client Satisfaction

Progress impacted by COVID-19. Budget constraints created by the economic impact of the pandemic may result in further objective delays or discontinuing work. Departments will complete this analysis for the December 2020 update.
By June 2021, Child Support Services will develop baseline and tracking for client satisfaction, and report on the relationship between client satisfaction and timely child support payments.

Key Steps

1 2 3 4
Work with community partners to reach child support clients and connect them with our services. Enhance and promote effective communication methods through early intervention efforts contacting customers to walk them through the child support processes. Communicate in various languages to meet customer needs. Monitor Statewide Customer Service Survey Results Monthly For Santa Cruz/San Benito Regional - Seven Standard Questions based on Core Values.
Plan Reference: Collaborating Depts:
Target:
Progress:
1.B.i, 6.A.iii CAO Client Satisfaction Baseline 60%

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